FAQ Juliette Paris

About Juliette Paris

Juliette Paris is a French Jewelry House based in Paris. Founded in 2014 by Frédéric and Anastasiia Sourisse. True lovers of high-end jewelry, with several years of experience in this industry, they decided to combine their expertise to give life to what is, to this day, much more than just a jewelry brand… "Juliette Paris." Two years after the company's founding, their daughter 'Juliette' was born. That's why it can be said that Juliette Paris is the reflection of a family passionate about jewelry, but also, a family for "jewelry." To these values are added the talent and trust of renowned jewelry experts, to offer you perfect jewelry on all levels. Moreover, the jewelry we offer is not only for women; we also have a range named "François Paris" for men. We offer our clients the opportunity to symbolize their values and passions through our creations. Faq Juliette Paris

Our main partner is Printemps . Thus, all our collections are presented at Printemps Joaillier (Paris) and in all the major cities of France. You can order our jewelry from our French distributors:

  • Paris Printemps Joaillier, 64 Boulevard Haussmann, Premier étage
  • Marseille Printemps Joaillier, Centre Commercial La Valentine, Chemin de la Sablière
  • Rouen Printemps Joaillier, 4-14 Rue du Gros Horloge.
  • Paris Nation Printemps Joaillier, 21-25 Cours de Vincennes
  • Le Chesnay Printemps Joaillier, Avenue Charles de Gaulle, Centre Commercial Parly 2, Lyon.
  • Lyon, Printemps Joaillier, 42 rue de la République.
  • Lille Printemps Joaillier, 39-45 Rue Nationale
  • Landreau Nantes, 10 rue d’Orléans
  • Landreau Angers, 14 rue d’Alsace

All showroom appointments are customer specific. (There are no specific opening hours).

To schedule an appointment, please contact us at +33 6 49 33 76 60 or send us an email at contact@julietteparis.com.

You can buy our jewelry directly from our site, however, we recommend that you visit one of our distributors first, to view, check the size and try on the items.

If you are far from our distributors , you can absolutely buy online | julietteparis.com . All collections on our websites are similar to those presented in stores.

Yes, you can try on the jewelry in the stores of all our distributors.

Our jewelry is made in our workshop in France . Customers who visit the showroom can see the workshop in which our fine jewelry pieces are born.

To obtain a quote, send your request by e-mail to contact@julietteparis.com or use the contact form .

If you want something special outside of our collection, you can send photos and a detailed explanation of what you want.

Insert the details, the budget, and the stones you want, and we will get back to you with a quote and a description of the stones.

You can return an item within two weeks of purchase if you find a problem with the item. You also get one year free repairs on all items if there is a production defect. The warranty covers cases related to production errors such as setting of stones, metal, product quality, etc. To claim your warranty, simply go to the distributor where you purchased the jewel with the receipt/invoice .

You can reach out to us via phone, email, and through our social media channels.
Phone: +33 6 49 33 76 60
Email: contact@julietteparis.com
Facebook: @juiletteparisshop
Instagram: @julietteparis_official

We do not offer promotions on our website, but our distributors occasionally have seasonal promotional offers.

Payment and delivery

FAQ Juliette Paris

You have three (3) solutions to place your order at Juliette Paris:

  1. You can make an appointment at the showroom to make your purchase and pay for it on the spot.
  2. You can shop at any Printemps store near you.
  3. Finally, you can place your orders online and pay on our website, with the PayPal secure payment system.

You can check the details of your order and correct any errors before confirming your order. Your order is recorded when you accept the general conditions of sale and make payment. Once these conditions have been accepted, the order can only be changed or modified within 24 hours. After this period, the order cannot be canceled, except in the event of exercise of the right of withdrawal or force majeure.

Payments by cheque, bank transfer, credit card and cash are accepted in stores. For online purchases, you can easily pay with a PayPal account on the website. It is a safe and secure way.

If you do not have a PayPal account, you can also pay directly with your credit card from PayPal.

It is possible to pay for your purchases on our shop in four installments. However, this payment option is subject to PayPal's terms and conditions and may also depend on your PayPal account status. To learn more about paying in installments through PayPal, please refer to their documentation which can be found at https://www.paypal.com/fr/webapps/mpp/4x

If you place your order in the stores of our distributors, the time depends on availability ( 1 to 2 weeks ). You can also place your orders easily on the website (in this case, count 6 to 8 weeks ).

Our products are delivered in mainland France free of shipping costs (and worldwide according to transport rates) within eight (8) weeks to the address indicated by the customer.

The price is calculated for all products shipped outside the European Union and DOM-TOM, and excluding taxes on the invoice.

Customs fees or other local taxes, import duties or state taxes may be payable and will be the sole responsibility of the customer.

If you notice any defects in your order, you can return it within a period of two (2) weeks. To do so, you will need to present your payment invoice.

If you made your purchase on the website, you can contact us at contact@julietteparis.com to proceed with the return.

If you made your purchase in our distributor's store, you must contact them directly and ask for the distributor's return conditions.

Yes, the Juliette Paris website is secured with https encryption. Payments are made through PayPal's secure system. Your payment details are always safe.

Design and others

FAQ Juliette Paris

Each item in a collection is made in different colors so you can choose your favorite color. We specialize in colored diamonds, and if you can't find the color of diamond you're looking for, you can place a bespoke order.

For diamonds of 0.50 ct and above, we provide a GIA (Gemological Institute of America) certificate. br All Juliette Paris diamonds used on our jewelry are fully described on the piece's label and on our website, as confirmation of their quality.

Yes, we use 18 carat gold for our jewelry and 950 silver for the men's collection.
Yes, you can have your jewelry engraved. You can add your specifications in the comments section before placing the order. br Our goal is to create a design that meets your specifications and reflects your personality.
Yes, we create custom designs.
To do so, you simply need to schedule an appointment to discuss your request or send us a detailed explanation via email (contact@julietteparis.com), and we will bring it to life.
Yes, we can modify the size of the diamond according to your desires. You can also choose characteristics for stones from 0.50 ct.
No, we only use natural diamonds on our pieces.
All our diamonds are natural.

Yes, you can wear our jewelry in the shower, but it is not recommended. It is best to keep jewelry away from any product that contains chemical ingredients.

You can use our ring size guide to find the circumference of your ring.
Notre bague la moins chère est issue de la collection Juju. Il s’agit d’une bague en or blanc avec 0,07ct de diamants.

C’est un anneau ouvert tendance qui combine 7 diamants dans un sertissage invisible. Une bague à la mode, ludique et décontractée.

Our jewelry cases are made with durable and high-quality materials that prevent your jewelry from deteriorating. We offer them in different shapes and sizes to meet the requirements of all our jewelry collections.
If you notice a diamond moving, remove the jewelry immediately and store it in a securely closed box to prevent loss.
Afterwards, please take it to one of our distributor's stores for repair or contact us directly at contact@julietteparis.com. Do not attempt to repair it yourself, as it requires the expertise of specialists.
Remove them if you are participating in an activity that could scratch or damage them.
Keep them away from chemicals, and if they come into contact with chemicals, rinse them immediately. Be sure to take your bath and apply your lotions before wearing our jewelry. Do not remove your jewelry over a sink. Keep them dry, and remember to take them off before going to bed. Always store your jewelry in a jewelry box and keep each piece separate from the others. When storing, keep them away from direct sunlight and excessive heat.
MAISON
Ce site utilise des cookies pour améliorer votre expérience de navigation. En continuant votre navigation, vous acceptez l’utilisation de cookies tels que décrits sur la page suivante :